Privacy Policy

Privacy Policy – Maintenance NI
Effective Date: 05/03/2026

At Maintenance NI (https://maintenanceni.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.

1. Information We Collect
When you use Maintenance NI, we may collect the following information:

Personal Details
Name, email address, phone number, and location details such as postcode, town, or address where provided.

Account Information
Username, encrypted password, and profile information when you create an account.

Service / Post Information
Information you provide when creating a post, or describing services you offer. This may include business name, description, categories, service areas, images, and contact information.

Location & Map Information
If you create a post or use map features, we may store location data such as coordinates, postcode, town, or map place identifiers to display services on the map and help users find nearby providers.

Payment & Subscription Information
If you purchase subscriptions, featured listings, visibility upgrades, or other paid services, payment-related information may be processed through Stripe or another third-party payment provider. This may include billing details, payment status, subscription status, and transaction references.

Maintenance NI does not store full debit or credit card details on its own servers.

Technical Data
Information collected automatically when you visit the site, including IP address, browser type, device type, approximate location, pages visited, and usage data. This helps us improve the performance and security of the website.

Usage & Analytics Data
We may store anonymised usage statistics such as post views, search activity, and page interactions to understand how the platform is used and improve features.

2. How We Use Your Information
We use the information collected to:
• Create and manage user accounts.
• Display posts and connect customers with service providers.
• Allow users to contact each other regarding services or requests.
• Operate search and map features that help users find nearby services.
• Process subscriptions, payments, featured listings, and visibility upgrades.
• Communicate with you regarding your account, subscriptions, or posts.
• Improve the functionality, performance, and reliability of the website.
• Prevent fraud, abuse, payment disputes, or misuse of the platform.
• Comply with legal obligations.

3. Public Information
If you create a post or submit service information, some of the details you provide may be publicly visible on the platform. This may include:
• Business name or service name
• Service categories
• Description of services
• Town or approximate location
• Contact information you choose to display
• Images or media you upload

Users should avoid including sensitive personal information in public posts.

4. Sharing Your Information
We do not sell or rent personal data to third parties.

Your information may be shared in the following situations:
• With other users when you choose to contact them or publish a post.
• With service providers that help us operate the website (such as hosting, analytics, payment processing, email delivery, or map services).
• With payment processors such as Stripe to process subscriptions, payments, refunds, fraud prevention, and payment disputes.
• If required by law, regulation, or legal process.
• To investigate fraud, security issues, chargebacks, or misuse of the platform.

We take reasonable steps to ensure any third-party services we use handle data securely.

5. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.
Users are responsible for the accuracy of any information they publish, including business details, addresses, and phone numbers.

Passwords are stored securely using encryption. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Cookies and Tracking
Our website may use cookies or similar technologies to improve functionality, remember user preferences, and analyse site usage.

Cookies may be used for:
• login sessions
• site functionality
• analytics and performance monitoring
• payment and subscription processing

You can control or disable cookies through your browser settings.

7. Data Retention
We keep personal data only for as long as necessary to operate the platform, provide services, process subscriptions and payments, resolve disputes, maintain security, and comply with legal obligations.

Post information may remain visible while a post is active. Some data may be retained for a limited period after deletion for security, backup, accounting, payment, or legal purposes.

8. Your Rights
Under UK data protection law, you have the right to:
• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (“right to be forgotten”).
• Request restriction of processing in certain circumstances.
• Object to certain types of data processing.
• Withdraw consent where consent is the legal basis for processing.

To exercise these rights, please contact us at support@maintenanceni.com.

9. Account Security
You are responsible for maintaining the confidentiality of your login credentials. We recommend using a strong password and not sharing your login details with others.

If suspicious activity is detected, we may temporarily suspend accounts to protect users and the platform.

10. Third-Party Payment Providers
Payments and subscription services may be processed by third-party payment providers such as Stripe. Your use of these payment services may also be subject to the provider’s own privacy policies, security practices, and terms.

We are not responsible for the privacy, security, or operational practices of third-party payment providers.

Maintenance NI acts solely as a technology platform facilitating connections and payment processing between users. Payments made to independent Service Providers are processed through third-party payment providers such as Stripe. Maintenance NI is not a bank, financial institution, escrow provider, insurer, or guarantor of any service, transaction, refund, or payment outcome.

Customers are responsible for exercising their own judgment before making payments to any Service Provider. Users acknowledge that payment disputes, chargebacks, fraud investigations, and banking-related decisions may be handled by Stripe, card issuers, financial institutions, or applicable payment networks in accordance with their own rules and policies.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the updated effective date.

12. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact:

Email: support@maintenanceni.com
Instagram: maintenance